Law Enforcement & Government Agency Frequently Asked Questions

Table of Contents

General Questions

What is Autura?

Autura is the nation’s leading towing management systems provider. We’re contracted by cities, counties, and states nationwide to manage transportation, storage, and return of a vehicle after local law enforcement orders a tow. Our technological solution automates communications among towers, police, and vehicle owners, for faster, safer vehicle removal from unauthorized parking areas and accident scenes. We do not issue tickets or order tows. 

Why should we use Autura? How will it help?

Organizations that parter with Autura benefit from:

• Reduced incoming call volume to dispatchers and from owners looking for their vehicles

• Streamlined communications with towers, leading to improved response times

• Faster scene clearance at crash sites, for improved public safety due to fewer secondary accidents and officers struck by passing traffic

• Fully digitized, centralized management and tracking of towers and vehicles through the entire tow cycle, leading to transparency and accountability for everyone involved, from towers to law enforcement to vehicle owners

ARIES Impound

How do I add or update a fee?

Fees in ARIES Impound can be added or updated or removed. We can also set effective dates for new fees or fee changes. If you want to add or update a fee, please email helpdesk@autura.com with the name of the fee, the existing price (if new), the billing price (if applicable), the new price, the new billing price and the date that the new price should go into effect.

Why am I getting this error, “error scheduling mailing: sent unsuccessfully”?

This is an error that can show for ARIES customers that have an integration with a 3rd party called ADD123 to automate sending mailings. The above error is from the ADD123 system, not ARIES. You will need to log out of ADD123 and log back in.